I KNOW THIS IS LONG BUT I WANT YOU TO KNOW ALL IVE BEEN THROUGH TO THIS POINT WITH THIS SO YOU CAN HELP ME.
My family and I are going to Argentina Dec. 28. My in-laws are planning a wedding, and my parents and brother will meet my husband's family for the first time. Important trip.
In July, I went to the USPS to have my passport changed because my last name changed. From the travel.state.gov website, I learned that I would need to renew it, so I had my pics with me to do so. I was told at my local post office that I did not need to renew it and I do need to fill out form DS-19, US Passport Amendment/Validation Application.
Because life is often crazy, this form sat on the desk until I rushed it to the address on the form, with an envelope in which they can overnight it back to me. I included the $60 fee for 3-day processing.
Yesterday, because the USPS tracking number confirmed that the office received the application, I went online to see if my application was in the system. It was at this point that I noticed that I was supposed to send photos with the application. However, I had been told expressly by the postman that I should not include photos; in addition the DS-19 form said nothing about photos. So, I called the national passport agency, who told me that the DS-19 form expired in 2005 and is invalid.
After making a few phone calls, I have found that with 5 pieces of supporting documentation, I can use my passport in my maiden name. Great.
Except that I had to send my passport to the Charleston Passport Center along with the invalid DS-19 form.
I have called the national passport center at least 5 times. Charleston is a closed center and the only number I have found for them (obtained by googling the address--there are none listed on the regular site with contact info for other passport facilities) has been disconnected. No one at the national passport center will call the Charleston facility for me.
I would almost sit back and relax, thinking that it could not take more than a day for them to realize that they cannot amend my passport, but I am not even in the system yet, and the woman I talked to this morning says that they will send me a letter indicating that the form is invalid. I don't have time for this. With Christmas mail the way it is, it needs to be sent NOW in order to be back to me by the 28th.
I am contacting my Senator, but if anybody has other ideas, I NEED them. I would gladly drive down to Charleston, but the facility would not let me in.